Privacy Policy

Catering Solutions Pte Ltd

1. About this policy

Catering Solutions Pte Ltd ("Catering Solutions", "we", "us") is an institutional caterer serving Singapore and Johor. This policy explains how we collect, use, disclose and protect personal data when you visit cateringsolutions.com.sg, send us an enquiry, or deal with us as a customer or supplier. We handle personal data in line with Singapore’s Personal Data Protection Act 2012 ("PDPA").

By using our website or giving us your personal data, you agree to this policy.

Registered address: 122 Race Course Road, #01-01 Race Course Mansion, Singapore 218583
Site office: 96 Tuas South Boulevard, #01-41, Singapore 637055
Phone: +65 6369 9660
Email: order@cateringsolutions.com.sg

2. Personal data we collect

Personal data is data about an identifiable individual. Depending on how you deal with us, we collect:

• Enquiry form: your name, email address, telephone number, organisation, job title or department, enquiry location (Singapore, Johor or other), the service you need, and the message you write.
• Orders and accounts: the details needed to take, deliver and bill an order, such as delivery contact, site address and billing details.
• Website and advertising data: the page you came from, the landing page, and advertising identifiers (for example a Google Click ID or campaign tags), plus technical data such as IP address, browser type and pages viewed.
• Correspondence: emails, calls and messages you exchange with us.
• Suppliers and job applicants: contact and business details you give us when you supply or apply to us.

We collect data directly from you, through our website and advertising tools, and from your organisation when it engages us. If you give us someone else’s personal data, you confirm you have their permission to do so.

3. Why we collect and use it

We collect, use and disclose personal data only for purposes a reasonable person would consider appropriate, and where you have given consent or the PDPA allows it. These purposes are:

• responding to your enquiry and preparing quotations or proposals;
• providing, delivering and invoicing our catering services, and managing our relationship with you or your organisation;
• meeting food safety, quality and legal obligations, including audits and incident handling;
• improving our website, services and advertising, and measuring how well they perform.

When you submit our enquiry form or give us your data, you consent to us using it for these purposes. You may withdraw your consent at any time (see section 6). If you do, we will tell you what it means for the services we can provide.

We do not sell your personal data.

4. Cookies, analytics and advertising

Our website uses cookies and similar technologies. They help the site work, show us how it is used, and let us measure our advertising. We use:

• Google Tag Manager and Google Ads to measure visits and enquiries that come from our Google advertising;
• Meta (Facebook) pixel to measure and improve our Facebook and Instagram advertising;
• cookies needed for the website and enquiry form to function.

These providers may collect data such as your IP address, device and browser details, and pages visited, and may process it outside Singapore under their own privacy policies.

You can block or delete cookies in your browser settings, or use your browser’s privacy controls to limit tracking. Blocking some cookies may stop parts of the site from working properly. You can also manage Google’s ad settings at adssettings.google.com.

5. Who we share it with

We do not disclose your personal data except as follows:

• Within our team and group: to staff who need it to handle your enquiry or order, including our operations team in Johor, Malaysia, where relevant.
• Service providers: website hosting, email, form handling, analytics and advertising providers, and delivery or payment partners who act for us.
• Authorities: where the law requires it, or to protect our rights.
• Business transfers: if our business is sold or restructured, to the parties involved, who must keep your data protected.

If we transfer personal data outside Singapore, we make sure the receiving organisation protects it to a standard comparable to the PDPA, as the law requires. This includes the tools in section 4 and any handling of data in Malaysia.

6. Keeping it safe, how long we keep it, and your rights

Security. We protect personal data with reasonable measures, including access controls, secured systems and trusted providers. No online system is completely secure. If a data breach is likely to cause you significant harm, or affects 500 or more people, we will notify the Personal Data Protection Commission and, where required, you.

Retention. We keep personal data only as long as needed for the purposes above or to meet legal and business needs. Our periods are: enquiries that do not become customers, 24 months; customer and order records, 7 years, in line with accounting rules; website analytics, as set by each provider. After that we delete or anonymise it.

Your rights. You may ask us to:

• tell you what personal data we hold about you and how we have used or disclosed it in the past year;
• correct any personal data that is inaccurate or incomplete;
• withdraw your consent to our collecting, using or disclosing your personal data. We need reasonable notice, normally 10 business days, and will tell you the consequences.

We may charge a reasonable fee for access requests and will tell you the amount first. We will respond within 30 days, or tell you when we can.

7. Contact our Data Protection Officer, complaints and changes

For any question about this policy, to make a request, or to complain about how we handle your personal data, contact our Data Protection Officer:

Data Protection Officer: Catering Solutions Pte Ltd
Email: marketing@fbh.com.sg
Phone: +65 6369 9660
Post: Catering Solutions Pte Ltd, 96 Tuas South Boulevard, #01-41, Singapore 637055

We may update this policy from time to time. The latest version is always on this page.
Last updated: 22 October 2026